The first shock was when I used package tracker to discover the product is made in China. I do not want a password security device that is made in China. Secondly web browser support is really poor and neither MS Edge or IE are supported. Finally the documentation is poorly written and imprecise. I have decided that the only place for this is the bin.
Hello William, Our device is made in China and Switzerland, and we actually do offer ways to make sure your device hasn't been tampered with during every step of the production and shipping processes. We are currently investigating Edge compatibility, and are extremely sorry if you were lead to believe that we did support it (supported browser list is on all our pages). Please let us know if you'd like a full refund for your order.
Hello Bob, Could you get in touch with us at support[at]themooltipass[dot]com so we can track down your order? Please be assured that we do have tracking numbers for all shipped orders and that all of our packages correctly reach their recipients.