I have bought Pieco Paste Press and T5 solder as an emergency replacement for my pneumatic paste dispenser. I work with 10mil pitch ICs and I was hoping that I can use Pieco with 27ga and even 30ga needle. However, I had problems with dispensing and have shared my experiences with Johnathan.
He took all my problems on board, supplied me with new Pieco Press and new batch of T5 solder paste and even gave me set of dispensing needles. After warming up solder paste to 60 degrees C I was able to use Pieco Press with 27ga needle.
Well, this is more than just great after sale support - this is an unprecedented dedication for a customer to succeed with product Jonathan sales.