I am really very upset with the shipping service, I can not trace it, nor can I be offered help if I do not have the national tracking number, if it is supposedly already in the country. I still do not have the product or anyone can give me news of it. the problem is not solved by asking again for the money I want the product that I buy and I need more help from those responsible for sending it for this service
In all fairness, I've been in contact with this buyer for a few weeks and offered a refund. The kits are sent untracked, which as the name implies, means that I don't have a tracking number. If someone thinks that's too big of a risk then you're always free to enquire about sending the kit as a tracked package. I simply do not offer this normally because that makes international shipping almost cost as much as the kit itself. This is the first time that a kit has not arrived and I am very sorry about that, but there is simply no more I can do than to offer a refund in this case, which I think is fair.